Destino Idiomas’ purpose is that your Au Pair in Spain experience is a success.
With first enquiry, Destino Idiomas will:
Provide au pairs with clear and truthful information on the programme, knowledge will build your confidence up and help you to make up your mind.
At the interview, Destino Idiomas will:
Check upon au pair's skills and motivation.
Fully explain the programme and clear any doubts.
Deflate false expectations to avoid frustation and dissapointment.
Processing your file, Destino Idiomas will:
Check your file: application form, references, certificates, etc.
Advise if something needs to be improved, changed, etc.
Provide you with family choices .
Provide you with a questionnaire for family/aupair video interviews.
Prior to arrival, Destino Idiomas will send:
Welcome to Spain Guide to Au pairs before arrival.
Au pairs contact list.
Once in Spain, Destino Idiomas will:
Check upon you to make sure you settle in well.
Welcoming on arrival
After 1st week
After 2nd week
After 1st month
Mediate if any problem, misunderstanding or doubt arises.
Provide 24 hrs contact number in case of an emergency.
Inform you about events, festivities and other issues of interest for au pairs.
At the end of your stay, Destino Idiomas will:
Provide you with a au pair certificate if you successfully finished your stay.
Destino Idiomas was ranked in 2018 at GoOversas Top Gap Year Provider- Category Value.
We love the word, Value! and are very proud to have been selected thanks to the reviews of real au pairs, people like you who trusted us and had a remarkable experience.
Whenever there are differences between host family and au pair, both can get in touch with Destino Idiomas who will listen to both parts and offer counselling and advice.
Problems may be related to clashes of personality, which are difficult to solve, or related to some kind of break of the agreement, for example, au pair hours increase, not respecting au pair free time or similar, or au pair not performing her duties well in different ways which are easier to solve if both parts do their best.
If after a reasonable period of time, situation remains the same, then any part can put an end to the agreement giving 2 weeks notice.
Au pairs can request a change of family, the same way a family can request a change of au pair. During this time Destino Idiomas will endeavour to find an alternative family/aupair under certain conditions. Au pairs should carry on with duties and host families should carry on providing pocket money, room and board.
It is important to foresee this circumstance and know how to proceed:
EU national with EHIC: Take your card with you and go to your host family’s medical center or to emergency. Non EU national: Check with your Insurance Company before travelling about procedures. Usually if it is not an emergency, you first contact your Company and follow instructions. If it is an emergency or an accident, you go straight to a hospital and then—ASAP—you contact your insurance company and follow instructions.
Host family will care for the au pair while is not well. There is no written rule, but a máximum of two weeks is set. Most likely, both parts reach an agreement, the au pair usually prefers to go back home before those two weeks finish.
Once again we kindly remind au pairs about the importance of hiring a private travel and medical insurance regardless of their nationality.